HGV Parts Advisor Commercial Vehicle Dealership
OTE £37,223Basic £33,423+ depending on experience= 1 in 2 Sat morns
Hours - 42.5 hours per week: 7.30am to 5.00pm Monday to Friday with 60 minute unpaid breakLocation: Reading
BenefitsManufacturer training provided to support career progression30 days holiday including public bank holidaysAdditional leave service loyalty scheme (3yrs / 5yrs / 7Yrs / 10yrs)Purchase holiday scheme (Holiday +)Statutory employer pensionFree Class IV MOT per yearMental Health First AidersReferral bonus if you introduce your friends (£500 non technician roles) / £1500 (Technician roles)Paternity pay Full 2 weeks pay, no qualifying periodCorporate uniform providedCycle to work schemeAccident Cover SchemePantry & Free Tea and CoffeeService and parts discounts for employeesFree parking on site
Our client, a group of commercial vehicle dealerships is currently recruiting for a Parts Advisor to join their Reading site.
Job Purpose: To satisfy all customer requirements and increase all aspects of the parts business through effective and efficient parts supply and distribution
The RoleTo ensure that all customers and internal parts needs are dealt with promptly and courteously responding immediately to requests for partsTo be continuously and consistently conscious of customer needs providing at all times the highest level of courtesy and service, and promote customer satisfaction and dealership CXI ratingTo be fully aware and adhere to the usual trading terms and account procedures of the dealershipTo ensure that parts are correctly checked against delivery notes and that they are binned accordingly before the delivery note is signedTo ensure that the work area is kept to a high standard of cleanliness and that Health and Safety and COSHH requirements are adhered to all timesTo maintain up-dated displays at all times providing high quality merchandising of parts and accessoriesTo ensure that all exchange and warranty units are returned to the parts department and prepared and returned in the prescribed mannerTo maintain a surcharge ledger (exchange / core parts)To ensure that all chargeable cases are returned to CWG so that suitable credit can be gainedTo participate in personal development and attend training courses both internally and externallyTo ensure that all procedures for handling cash, credit / debit card accounts are fully adhered to in accordance with CWG policiesTo ensure data capture is accurately entered on CRM systemsTo report any stock damage or stock losses to the manager without delayTo assist in stock checks when requiredTo pack and load parts correctly and be acquainted with all dispatch methodsTo maintain great working relationships with colleagues in other departmentsPresent a professional image continually with the CWG brand identity at all timesBe prepared to undertake hours of work to suit the business
The Successful IndividualGood analytical skillsProactive approach in maintaining customer standardsGood telephone mannerAttention to detailProblem solving skillsOrganisational and administration skillsCD-UK / Kerridge: Preferred
Please call Suzanne on 07892 689 496
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